On the European desk AI arrived renewal-first: summarising a year of client activity before the renewal conversation, comparing wordings on a remarketed placement, drafting claims chase correspondence, speeding data entry, with the broker checking each output before it reaches the client or the market. The market being placed into has moved further still: most of the Lloyd's market now runs or is building formal AI governance frameworks, and underwriters' committees have published the questions professional-lines insureds should expect.
EIOPA's opinion means the expectations on the carriers you place with are written down, and the IDD duties on your own file do not pause while a tool drafts it. A written AI policy, an approved-tools register and training records answer the carrier's diligence, your national supervisor's questions and your firm's own PI renewal in one set, and the placement outcome stays the underwriter's call.