AI TRAINING · A HARBOUR CRUISE OPERATOR
Eighteen people, ten departments, one shared standard for how AI gets used across the organisation.
A harbour cruise operator · Three workshop days · June 2026
“We are using AI more, comparing notes and sharing wins with one another, and there has been a real shift in how the team approaches it day to day.”
What the engagement delivered
- Three role-based workshop days, each designed from audit interviews across twelve departments
- Eighteen people certified, from maintenance and marine to finance, reservations, hospitality, charter sales, logistics, people and culture, and the executive team
- Every participant left with a working setup in the sanctioned platform and at least one reusable Skill built on a real task from their own role
- A shared quality standard (the CHART method) and the data rule embedded across the team
- Verifiable credentials: every certificate carries a public verification page at southernsky.ai/verify
The situation.
A harbour cruise operator's shoreside team spans maintenance, marine operations, finance, reservations, charter sales, hospitality, logistics, and people and culture. AI had arrived the way it usually does: a few confident daily users, many who had barely touched it, and no shared standard for what good use looked like.
The design.
The training grew out of audit interviews across twelve departments, so every day was built on the tasks the team actually does rather than on generic exercises. Three days, three cohorts: admin, operations, finance and support services working in Claude; a second day working in ChatGPT Business; and a closing day with the executive team covering the full platform landscape and when to reach for which tool. Every day ran the same four-stage architecture: orient, personalise, codify, practice. The data rule came before anything went into a platform: passenger and crew personal data stays out.
The standard that travels home.
Every participant learned CHART, the quality method designed for this program: chart the task, hand over clearly, assess the output, refine through the turn, and track and govern. It is the difference between a day people remember and a standard the organisation keeps.
What the team keeps.
Working setups in the sanctioned platforms, personal styles and memory configured, at least one Skill each built around a real task from their role, a shared prompt library, and a certificate with a public verification page each person can add to LinkedIn in one click.
The outcome, in the client's words.
What stood out most was how she read the room. Our group ranged from confident daily AI users to people who'd had very little exposure to it, and Kristina met everyone exactly where they were. Those of us who were less confident never felt talked down to or left behind, while the more experienced among us were still challenged and engaged. That balance is difficult to strike, and she made it look effortless.
Training and Development Manager.
Give the whole team the same footing.
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